【Preorder】 Prime 1 Studio PMKIN-02 Robin Mask Exclusive Version

Shipping Costs: Shipping costs are calculated based on the weight of your order, destination, and chosen shipping method. You can view the shipping costs at checkout before completing your purchase.

Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery in real-time.

International Shipping: We proudly serve customers worldwide. International shipping options are available, and delivery times may vary depending on your location and local customs procedures. Please note that international orders may be subject to import duties, taxes, and fees, which are the responsibility of the recipient.

Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Damage: While we take every precaution to ensure your order is packaged securely, damages during transit may occur. If you receive a damaged shipment, please contact us immediately with photos of the damage, and we will assist you in resolving the issue promptly.

Shipping Restrictions: Certain items may be subject to shipping restrictions based on size, weight, or destination. We will notify you promptly if any restrictions apply to your order.

Contact Us: If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team. We are here to assist you every step of the way. 

• Preorder release dates are estimated dates provided by manufacturers.
• Items may be received up to 2 months after release due to shipping and customs clearance.
• Note that delays to estimated release dates are common and expected.
• Refunds are not provided for release delays as they are beyond our control.

Please be aware that suppliers often do not provide timely information on release date delays, considering them normal. Consequently, we cannot update customers if item arrival dates are delayed.

However, we will notify if an item is confirmed to be cut by the manufacturer, and offer order cancellation accordingly.
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Email us to check if you haven't received items after their supposed release date. Please allow 3 weeks after inquiry for us to provide any release date information, as manufacturer responses are typically slow.
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For preorders, we place orders with the manufacturer after you place an order with us.
Refunds will only be given if we are unable to fulfill orders due to quantity cuts, as these are quite common.